Anti-spam Policies

Effective Date: June 2024
Last Updated: June 2025

Our Commitment to Responsible Communication

At Asbestos Removal Sydney, we are committed to maintaining the highest standards of professional communication whilst respecting your privacy and inbox. This Anti-spam Policy outlines our practices regarding electronic communications and demonstrates our compliance with the Spam Act 2003 (Cth) and other applicable Australian legislation.

What Constitutes Spam

Under Australian law, spam refers to unsolicited commercial electronic messages. This includes:

• Emails sent without proper consent
• SMS messages sent for commercial purposes without permission
• Instant messages or social media communications sent without authorisation
• Any electronic communication that violates the “consent, identify, unsubscribe” requirements

Our Anti-spam Practices

Consent-Based Communications

We only send commercial electronic messages to individuals who have:

• Explicitly provided their consent to receive communications from us
• Entered into a business relationship with us regarding asbestos removal services
• Provided their contact details in the context of requesting information about our services

Clear Identification

All our electronic communications clearly identify:

• Our business name: Asbestos Removal Sydney
• Our contact information including physical address
• The purpose of the communication
• How recipients can contact us directly

Easy Unsubscribe Process

Every commercial electronic message we send includes:

• A clear and prominent unsubscribe mechanism
• Simple instructions for opting out of future communications
• Processing of unsubscribe requests within 5 working days
• No charges or barriers to unsubscribing

Types of Communications We Send

We may send electronic communications regarding:

Service-Related Messages

• Quotes and estimates for asbestos removal services
• Scheduling and appointment confirmations
• Project updates and completion notices
• Safety information and compliance updates

Marketing Communications (Only with Consent)

• Information about new services or service areas
• Seasonal maintenance reminders
• Educational content about asbestos safety
• Company news and updates

Transactional Messages

• Invoice and payment confirmations
• Service completion certificates
• Warranty and guarantee information
• Customer satisfaction surveys

Your Rights and Choices

Right to Consent

You have the right to:

• Choose whether to receive marketing communications from us
• Withdraw your consent at any time
• Specify your communication preferences

Right to Unsubscribe

You can unsubscribe from our communications by:

• Clicking the unsubscribe link in any email
• Replying “STOP” to SMS messages
• Contacting us directly using the details below
• Visiting our website’s preference centre

Right to Complain

If you believe you have received spam from us, you can:

• Contact us directly to resolve the matter
• Lodge a complaint with the Australian Communications and Media Authority (ACMA)
• Report the issue through the official spam reporting mechanisms

Third-Party Communications

We do not:

• Sell, rent, or share your contact information with third parties for marketing purposes
• Send communications on behalf of other companies without proper consent
• Use purchased or rented email lists for our marketing activities

Any third-party services we use for communication purposes are required to comply with Australian anti-spam legislation and our privacy standards.

Data Protection and Security

We implement appropriate technical and organisational measures to:

• Protect your personal information and communication preferences
• Ensure accurate maintenance of consent records
• Prevent unauthorised access to communication lists
• Regularly audit our communication practices

Compliance Monitoring

We regularly review our communication practices to ensure:

• Ongoing compliance with the Spam Act 2003 and related legislation
• Adherence to industry best practices
• Respect for customer preferences and privacy
• Continuous improvement of our communication standards

Reporting Suspected Spam

If you receive what you believe to be spam from someone claiming to represent Asbestos Removal Sydney:

1. Do not respond to the suspicious message
2. Forward the message to us at [insert email address]
3. Report the incident to ACMA if necessary
4. Block the sender to prevent further unwanted communications

Contact Information

For questions, concerns, or requests regarding this Anti-spam Policy or our communication practices:

Asbestos Removal Sydney
Email: [email protected]
Phone: 02 9000 1234
Website: https://asbestosremovalistsydney.com/

Business Hours: 24 Hours

Policy Updates

We may update this Anti-spam Policy from time to time to reflect:

• Changes in Australian anti-spam legislation
• Updates to our business practices
• Improvements to our communication systems
• Customer feedback and industry developments

When we make significant changes, we will notify existing customers through our usual communication channels and update the “Last Updated” date at the top of this policy.

Legal Compliance

This policy is designed to ensure compliance with:

• Spam Act 2003 (Cth)
• Privacy Act 1988 (Cth)
• Australian Consumer Law
• Telecommunications Act 1997 (Cth)
• Other applicable Australian and state legislation

Professional Standards

As licensed asbestos removal specialists, we maintain the same high standards in our communications as we do in our removal services. Our commitment to professionalism extends to every interaction with our customers and the broader community.

This Anti-spam Policy forms part of our broader commitment to customer service excellence and regulatory compliance. For information about how we handle your personal information, please refer to our Privacy Policy.